https://www.machform.com/forums/ MachForm Community Forums Topic: Customers not always receiving our mailed forms. en Sun, 03 May 2026 20:41:49 +0000 https://www.machform.com/forums/topic/customers-not-always-receiving-our-mailed-forms#post-17774 Mon, 25 Mar 2013 19:19:06 +0000 MvdL79 17774@https://www.machform.com/forums/ <p>Nevermind figured it out myself.<br /> Just changed it into: -&gt;setSubject('subject message here')</p> <p>Thanks! </p> https://www.machform.com/forums/topic/customers-not-always-receiving-our-mailed-forms#post-17773 Mon, 25 Mar 2013 16:42:20 +0000 MvdL79 17773@https://www.machform.com/forums/ <p>Hi Yuniar!</p> <p>I added the code today and tested it and it's working great, however I need to make one small change and I need your advice for this.</p> <p>Currently it sends out the email with the same subject name as the real emailed form. I want to change the subject of this simple email to something else.</p> <p>After looking at the code I guess I will have to change this line:</p> <p>-&gt;setSubject($subject)</p> <p>How do I change that into something like "Extra important information in regards to your order."</p> <p>Thank you in advance! </p> https://www.machform.com/forums/topic/customers-not-always-receiving-our-mailed-forms#post-17751 Thu, 21 Mar 2013 17:54:07 +0000 MvdL79 17751@https://www.machform.com/forums/ <p>Okay, thanks Yuniar. Just making sure. :)<br /> Thank you once again for your help! </p> https://www.machform.com/forums/topic/customers-not-always-receiving-our-mailed-forms#post-17750 Thu, 21 Mar 2013 17:53:01 +0000 yuniar 17750@https://www.machform.com/forums/ <p>Yes! :-) </p> https://www.machform.com/forums/topic/customers-not-always-receiving-our-mailed-forms#post-17749 Thu, 21 Mar 2013 17:51:19 +0000 MvdL79 17749@https://www.machform.com/forums/ <p>Haha... I was working on the form and that's why I was keeping an eye on the forum. ;)</p> <p>Correct me if I am wrong, but I need to replace "if($form_id == 1928){"</p> <p>With the corresponding form ID right? </p> https://www.machform.com/forums/topic/customers-not-always-receiving-our-mailed-forms#post-17748 Thu, 21 Mar 2013 17:48:21 +0000 yuniar 17748@https://www.machform.com/forums/ <p>Sorry, just a typo :-) You're so quick! </p> https://www.machform.com/forums/topic/customers-not-always-receiving-our-mailed-forms#post-17747 Thu, 21 Mar 2013 17:47:01 +0000 MvdL79 17747@https://www.machform.com/forums/ <p>Thanks, but we are using and I quote "We are still using: MachForm Version 3.2"<br /> Not 3.3! :(</p> <p>Or will this code also work for 3.2? </p> https://www.machform.com/forums/topic/customers-not-always-receiving-our-mailed-forms#post-17746 Thu, 21 Mar 2013 17:46:31 +0000 yuniar 17746@https://www.machform.com/forums/ <p>Ok, if you are using v3.2, search around line 757 of your "includes/helper-functions.php" file:</p> <pre><code>$send_result = $s_mailer-&gt;send($s_message); if(empty($send_result)){ echo &quot;Error sending email!&quot;; }</code></pre> <p>right below that block, add this code:</p> <pre><code>if($form_id == 1928){ if($target_is_admin == false){ $email_content = &quot;We have send you a welcome letter, but due to the contents its sometime considered as spam and therefor in goes into you spambox. Please check you spambox for the welcome email if you haven&#39;t received it yet.&quot;; $s_message = Swift_Message::newInstance() -&gt;setCharset(&#39;utf-8&#39;) -&gt;setMaxLineLength(1000) -&gt;setSubject($subject) -&gt;setFrom(array($from_email =&gt; $from_name)) -&gt;setSender($from_email) -&gt;setReturnPath($from_email) -&gt;setTo($email_address) -&gt;setBody($email_content, &#39;text/plain&#39;); $s_mailer-&gt;send($s_message); } }</code></pre> <p>that should restrict the code to form with id number 1928 only. </p> https://www.machform.com/forums/topic/customers-not-always-receiving-our-mailed-forms#post-17737 Thu, 21 Mar 2013 15:42:51 +0000 MvdL79 17737@https://www.machform.com/forums/ <p>I know because I have been a customer since early 2008 of Machform.<br /> Anyways * bump * as a reminder. </p> https://www.machform.com/forums/topic/customers-not-always-receiving-our-mailed-forms#post-17726 Wed, 20 Mar 2013 23:46:31 +0000 conceive 17726@https://www.machform.com/forums/ <p>That's a cool idea. Like to know myself... [fyi MvdL79- they're really good about answering posts daily but from a diff time zone, so can take a few hours - so no real need to bump] <code>:]</code> </p> https://www.machform.com/forums/topic/customers-not-always-receiving-our-mailed-forms#post-17722 Wed, 20 Mar 2013 19:36:02 +0000 MvdL79 17722@https://www.machform.com/forums/ <p>* bump * </p> https://www.machform.com/forums/topic/customers-not-always-receiving-our-mailed-forms#post-17708 Tue, 19 Mar 2013 21:10:52 +0000 MvdL79 17708@https://www.machform.com/forums/ <p>Thanks for the reply.</p> <p>We are still using: MachForm Version 3.2 </p> https://www.machform.com/forums/topic/customers-not-always-receiving-our-mailed-forms#post-17707 Tue, 19 Mar 2013 19:44:14 +0000 yuniar 17707@https://www.machform.com/forums/ <p>It is possible to do so. What version currently do you use? </p> https://www.machform.com/forums/topic/customers-not-always-receiving-our-mailed-forms#post-17703 Tue, 19 Mar 2013 16:19:12 +0000 MvdL79 17703@https://www.machform.com/forums/ <p>Hi Yuniar,</p> <p>Unfortunately we still have customers who do not receive our mailed forms. Of course this is not really the problem of Machform, but more related to the contents of the mailed forms. Most of the time (not always) the mailed forms are seen or considered as spam and some (lazy) customers don't check their spambox.</p> <p>Anyways, I was wondering if the following is possible. Other than the mailed form, I want Machform to also send a plain ascii mail out where it says some basic stuff, for example; "We have send you a welcome letter, but due to the contents its sometime considered as spam and therefor in goes into you spambox. Please check you spambox for the welcome email if you haven't received it yet."</p> <p>I don't know if this is possible for some form ID's (not all)?</p> <p>So after I fill in the form, it would send the normal mailed form, together with a very basic ascii mail telling the above text. This way the customer will always receive the simple mail and advice them to check their spambox as well.</p> <p>Let me know when you have the time if this is possible.</p> <p>Regards,<br /> Michel </p>