https://www.machform.com/forums/ MachForm Community Forums Topic: [News] Support Delay en Sun, 03 May 2026 18:48:50 +0000 https://www.machform.com/forums/topic/news-support-delay#post-19583 Tue, 05 Nov 2013 22:02:01 +0000 Plastic 19583@https://www.machform.com/forums/ <p>Thanks for the update Yuniar. I was wondering why there was no quick response as you normally do. Hope you get everything repaired quickly. Thanks. </p> https://www.machform.com/forums/topic/news-support-delay#post-19581 Tue, 05 Nov 2013 17:36:17 +0000 yuniar 19581@https://www.machform.com/forums/ <p>Hi folks!</p> <p>On October 31st, 2013 we were having some issue with the server being crashed intermittently.<br /> We've fixed the issue and the server was running fine again. However, the mail service was down and we didn't realized it until yesterday, November 4th, 2013.</p> <p>Because of that downtime, none of the information being sent from our support forms (contact, install request, etc) being forwarded to our helpdesk system.</p> <p>In summary, we didn't received any support ticket submitted between October 31st - November 4th 2013.<br /> After we fixed our mail service, we received all those support tickets queue all at once.</p> <p>So we're now getting a huge amount of support ticket and replying to it one by one.</p> <p>I'm really really sorry if you haven't received any response yet with your support ticket and getting delayed responses. We're doing as best as we can to catch up!</p> <p>UPDATE: We have this resolved now. Support tickets should be processed as normal now. </p>