https://www.machform.com/forums/ MachForm Community Forums Topic: email notifications not working with certain mail clients en Sun, 03 May 2026 20:40:31 +0000 https://www.machform.com/forums/topic/email-notifications-not-working-with-certain-mail-clients#post-21992 Tue, 14 Oct 2014 22:07:41 +0000 fiveoclockclub 21992@https://www.machform.com/forums/ <p>I thought this update fixed this issue, because I think I'm having the same issues. Help </p> https://www.machform.com/forums/topic/email-notifications-not-working-with-certain-mail-clients#post-21961 Fri, 10 Oct 2014 07:11:26 +0000 sgtsob 21961@https://www.machform.com/forums/ <p>Hey Steve, thanks again for all the help. I finally got it working using the directions from my host.</p> <p>If you prefer to set a default domain name used for emails sent by any app on your server, you can run the following commands as "root" or "ubuntu" (be sure to replace "example.com" with your own domain name):</p> <p>sudo postconf -e 'myhostname = example.com'<br /> sudo service postfix restart </p> https://www.machform.com/forums/topic/email-notifications-not-working-with-certain-mail-clients#post-21958 Thu, 09 Oct 2014 23:45:19 +0000 sgtsob 21958@https://www.machform.com/forums/ <p>I added a DNS record so my email now shows that it is authenticating and I changed both the system settings and form settings in machform to my email account with no luck. Now I'm really stumped....</p> <p>Thanks again for the help </p> https://www.machform.com/forums/topic/email-notifications-not-working-with-certain-mail-clients#post-21956 Thu, 09 Oct 2014 22:46:39 +0000 sgtsob 21956@https://www.machform.com/forums/ <p>Some additional info......</p> <p>The domain where machforms was installed has one email address that is managed by Google apps. I never enabled the MX records for it at Digital Ocean so I did that last night hoping it would resolve my problem but it's still a no go. So I started digging through the Google apps admin area and found a setting to authenticate email. Below are my settings...</p> <p>--------------------------------</p> <p>The domains you select will use the DKIM (DomainKeys Identified Mail) protocol for authenticating outgoing emails.<br /> If you route mail through an outbound gateway that modifies messages, such as a Postini server that adds compliance footers, DKIM authentication or the message modification will fail.</p> <p> creativesob.com Status:Not authenticating email</p> <p>You must update the DNS records for this domain.<br /> To start authenticating email for the domain selected above, enter the following DNS TXT record into your domain provider's DNS settings page. Then click "Start authentication." </p> https://www.machform.com/forums/topic/email-notifications-not-working-with-certain-mail-clients#post-21955 Thu, 09 Oct 2014 22:18:51 +0000 Steve1951 21955@https://www.machform.com/forums/ <p>As stated above, if "no-reply@creativesob.com" is not a valid email or valid email forwarder, then the email may not be sent. All of the systems that I have used require a valid email address in the From: field. </p> https://www.machform.com/forums/topic/email-notifications-not-working-with-certain-mail-clients#post-21948 Thu, 09 Oct 2014 07:56:18 +0000 sgtsob 21948@https://www.machform.com/forums/ <p>Hey Steve, I am currently using version 4.2. In the over-all advanced options it's the same as all the individual forms "no-reply@creativesob.com". Each form I've created is for a different domain and like I said before the forms seem to work with gmail since I'm receiving the confirmation there. It's just that my clients aren't receiving the email to their email accounts. Also, I do not have any email accounts set up with my host so I just left the default value machform provided "no-reply@creativesob.com". </p> https://www.machform.com/forums/topic/email-notifications-not-working-with-certain-mail-clients#post-21947 Thu, 09 Oct 2014 07:36:59 +0000 Steve1951 21947@https://www.machform.com/forums/ <p>If you want to override the default From: email address you can do that also.</p> <p>Select the specific form you want to modify. Click on notifications. You may modify the From: email address for notifications sent to you or notifications sent to the end user. Click on more options for either or both Send Notification Emails to My Inbox and/or Send Confirmation Email to User. You will see a box labeled "From Email". Again, the From: email address must be a valid address. </p> https://www.machform.com/forums/topic/email-notifications-not-working-with-certain-mail-clients#post-21946 Thu, 09 Oct 2014 07:29:44 +0000 Steve1951 21946@https://www.machform.com/forums/ <p>It would help if we knew the version of MachForm you are using. I am currently using version 4.1.</p> <p>There are several places you can set the "From:" email address. To set the default From: address go to the MachForm admin page then click on</p> <p>Settings - A System Settings page should be displayed.</p> <p>Under Miscellaneous Settings click on Advanced Options.</p> <p>Under Advanced Options you will see a field called Default Email From Address. Check to see if that is correct. The value in Default Email From Address must be a valid email address or a valid forwarder. </p> https://www.machform.com/forums/topic/email-notifications-not-working-with-certain-mail-clients#post-21944 Thu, 09 Oct 2014 05:18:06 +0000 sgtsob 21944@https://www.machform.com/forums/ <p>Sorry bout that.... it is "no-reply@creativesob.com" </p> https://www.machform.com/forums/topic/email-notifications-not-working-with-certain-mail-clients#post-21943 Thu, 09 Oct 2014 04:41:49 +0000 Steve1951 21943@https://www.machform.com/forums/ <p>Hopefully it is "no-reply@creativesob.com" and not "//no-reply@creativesob.com". An email address should not contain slashes. </p> https://www.machform.com/forums/topic/email-notifications-not-working-with-certain-mail-clients#post-21941 Thu, 09 Oct 2014 03:26:19 +0000 sgtsob 21941@https://www.machform.com/forums/ <p>That makes sense I just don't know where or how to change it. Serverpilot uses postfix to deliver email and in machform the from notification is set to: //no-reply@creativesob.com</p> <p>Thanks for the help! </p> https://www.machform.com/forums/topic/email-notifications-not-working-with-certain-mail-clients#post-21940 Thu, 09 Oct 2014 02:32:45 +0000 Steve1951 21940@https://www.machform.com/forums/ <p>In the example you have provided, the top level domain portion of the domain name is missing. It should be "serverpilot@creativesob.com" or "serverpilot@creativesob.net" instead of "serverpilot@creativesob". </p> https://www.machform.com/forums/topic/email-notifications-not-working-with-certain-mail-clients#post-21939 Thu, 09 Oct 2014 02:30:25 +0000 sgtsob 21939@https://www.machform.com/forums/ <p>Here's the response from my host</p> <p>-------------------------------</p> <p>It looks like your PHP scripts need to set a "From" address when they send mail. Here's an example of how to do this in PHP:</p> <p>&lt;?php<br /> $to = 'nobody@example.com';<br /> $subject = 'the subject';<br /> $message = 'hello';<br /> $headers = 'From: <a href="mailto:webmaster@example.com';">webmaster@example.com';</a></p> <p>mail($to, $subject, $message, $headers);<br /> ?&gt;<br /> Many applications have a configuration option where you can set the From address. You might check the documentation for your app.</p> <p>If you prefer to set a default domain name used for emails sent by any app on your server, you can run the following commands as "root" or "ubuntu" (be sure to replace "example.com" with your own domain name):</p> <p>sudo postconf -e 'myhostname = example.com'<br /> sudo service postfix restart<br /> I hope that helps. </p> https://www.machform.com/forums/topic/email-notifications-not-working-with-certain-mail-clients#post-21938 Thu, 09 Oct 2014 01:53:22 +0000 sgtsob 21938@https://www.machform.com/forums/ <p>Hi,</p> <p>My email notifications seem to work with gmail......... but other email clients (GoDaddy webmail, Outlook) are not receiving email notifications. Any help would be appreciated, below is a snippet from the mail log file.</p> <p>status=bounced &lt;serverpilot@creativesob&gt; From: Domain is invalid. Please provide a valid From: IB506 </p> <p>Thanks! </p>