https://www.machform.com/forums/ MachForm Community Forums Topic: Emails only sent to me, but not to the people submitting the form... en Sun, 03 May 2026 21:02:39 +0000 https://www.machform.com/forums/topic/emails-only-sent-to-me-but-not-to-the-people-submitting-the-form#post-23656 Fri, 17 Jul 2015 16:41:45 +0000 AMurray 23656@https://www.machform.com/forums/ <p>In the Send Confimration Email to User, do you see "User Email Address" (in bold type) then under that should be a drop down box, it should have a field name matching the "email" field in your form.</p> <p>- Do you have an actual email field in the form?<br /> - Is the user actually filling in that field - make it a required field if they are missing it.<br /> - did you select the "email" field as the one to send the message to under the "Send Confirmation Email to User"?</p> <p>If you are receiving the email notifications then it's not an issue with your server sending email since that plainly is working.</p> <p>For faster response suggest you email Appnitro directly (note their work-hours on the following contact page Mon to Fri, 9 to 5 their local time - GMT +8:00).<br /> <a href="http://www.appnitro.com/contact" rel="nofollow">http://www.appnitro.com/contact</a> </p> https://www.machform.com/forums/topic/emails-only-sent-to-me-but-not-to-the-people-submitting-the-form#post-23654 Fri, 17 Jul 2015 04:36:22 +0000 jpello 23654@https://www.machform.com/forums/ <p>Hello,</p> <p>This has been working fine until recently – nothing has been changed on the server.</p> <p>This is affecting all of our forms:</p> <p>1. If I have an email in the “Send notification emails to my inbox” those message come through with no issues,<br /> 2. “Send confirmation Email to user” does not work – they never receive their message.</p> <p>That said I am getting my alert that the form has been submitted, but the customer/employee is not getting the confirmation message</p> <p>Any thoughts on this? </p>