https://www.machform.com/forums/ MachForm Community Forums Topic: Customer Support Not Replying en Sun, 03 May 2026 23:31:00 +0000 https://www.machform.com/forums/topic/customer-support-not-replying#post-24128 Fri, 25 Sep 2015 19:17:03 +0000 LJ 24128@https://www.machform.com/forums/ <p>Yunair has since been in contact. Thanks :) </p> https://www.machform.com/forums/topic/customer-support-not-replying#post-24125 Fri, 25 Sep 2015 15:58:50 +0000 LJ 24125@https://www.machform.com/forums/ <p>Hey AMurray,</p> <p>Yeah usually the support is amazing, always within a day. I love Appnitro. But it has been 7 days. I have emailed both via above email and contact form. I finally found Yunair's personal email and mobile and he has touched base with me but he is out at the moment and no reply since. Odd for such a long reply. has anyone else had a reply from support (Andar or anyone) in the last 7 days or am I the only one? I checked SPAM and also the web form follow up ticket and nothing. very odd. I hope they are ok. </p> https://www.machform.com/forums/topic/customer-support-not-replying#post-24123 Fri, 25 Sep 2015 15:47:45 +0000 AMurray 24123@https://www.machform.com/forums/ <p>You mean the support email - <a href="mailto:customer.service@appnitro.com">customer.service@appnitro.com</a> or <a href="http://www.appnitro.com/contact?" rel="nofollow">http://www.appnitro.com/contact?</a></p> <p>These are the best methods to contact support.</p> <p>What problems were you having; if you post them maybe someone can provide assistance.</p> <p>Strange though, usually the response time is 24 hours (allow for time differences - their support is business hours Mon to Fri 9am to 5pm GMT +7:00 </p> https://www.machform.com/forums/topic/customer-support-not-replying#post-24121 Fri, 25 Sep 2015 08:29:12 +0000 LJ 24121@https://www.machform.com/forums/ <p>Hey,</p> <p>Does anyone know if something has happened to the team here at Appnitro or MachForm? I have submitted several emails and site form submissions over the past 7 days in addition to contacting Yuniar on his personal email, but have had no reply... </p> <p>Can anyone shed any light on the situation? </p>