https://www.machform.com/forums/ MachForm Community Forums Topic: Locked Out en Thu, 30 Apr 2026 06:07:06 +0000 https://www.machform.com/forums/topic/locked-out-1#post-25105 Sun, 03 Apr 2016 12:23:05 +0000 AMurray 25105@https://www.machform.com/forums/ <blockquote><p>Hi getting a little desperate have been locked out of the admin panel for a couple of days now, and have had no response from support </p></blockquote> <p>Appnitro support is not open on weekends......how long ago did you send the request to Appnitro Support? Usually they respond within 1 business day (that being GMT +7:00 Indonesian time), depending on when you sent the email and whether it was their opening / business hours. (due to time zone differences etc).</p> <blockquote><p> Incorrect email /password. When I try to reset password "Error incorrect email try again".</p> </blockquote> <p>Can you look up the database through phpMyAdmin, and find the Users table, which should show you your email that you created the Admin account with.</p> <p>Once you have the correct email address, use the "Forgot Password" link to reset it.</p> <p>What version of MF are you using?<br /> The 3.4.8 forgot password utility is easy to use, and not like previously where MF simply sent you a new random password, the 3.4.8 routine actually gets you to verify the email address, then lets you set your new own password. </p> https://www.machform.com/forums/topic/locked-out-1#post-25104 Sun, 03 Apr 2016 06:37:44 +0000 videoteks 25104@https://www.machform.com/forums/ <p>Hi getting a little desperate have been locked out of the admin panel for a couple of days now, and have had no response from support. Any help would be much appreciated. Incorrect email /password. When I try to reset password "Error incorrect email try again". </p>