MachForm Community Forums » MachForm 2

1. koretelematics
   Member

   Need to know if there is a way to ensure the reliability of delivering notification email process to you or your users.

   I have a couple of users mentioning not receiving notification emails after using the form.

   Thank you in advance!

   Posted 15 years ago #
2. 

   yuniar

   So only some of them not being delivered? Try to ask your users to check into their Spam folder. Most likely it goes there.

   ---

   MachForm Founder

   Posted 15 years ago #

3. koretelematics
   Member

   Hi Yunair,

   Actually, I set it up so that both the user and I received the notification.
   I am experiencing the same problem, and they are not in the spam folder.

   I did some test and I suspect there might be a SMTP issue, some of the notification do get delivered like 10 to 20 hours later.

   Do you have any suggestion, as to how to go about fixing the issue, will upgrading to the new version help?

   Posted 15 years ago #
4. 

   yuniar

   Ah.. I see. This is most likely SMTP server issue indeed.
   Since MachForm itself doesn't set any time delay to send your email.

   The email is being sent instantly to your server mail agent. Most likely it get stuck there on their queue.

   What is your hosting company? Is it GoDaddy?
   I know that GoDaddy sometimes put this kind of delay (hours of delay).

   If not, I suggest to contact your host and let them know about the issue.

   Also, have you tried using MachForm without any SMTP? Or perhaps using another SMTP server? (Gmail SMTP server is pretty good)

   ---

   MachForm Founder

   Posted 15 years ago #

5. koretelematics
   Member

   Hi Yuniar,

   Thanks for the response.
   The hosting company we use is called Bluegenesis.

   Where can I check my SMTP settings, I don't think I set that up when I installed Machform.

   Thanks agian!

   Posted 15 years ago #

6. koretelematics
   Member

   Hi Yuniar,

   I just checked the config.php, here is the setting i have for SMTP:

   /** SMTP settings **/
   /** Don't modify it unless you know you are using SMTP **/
   define('USE_SMTP',true); //set this to 'true' to use SMTP

   define('SMTP_HOST','localhost');
   define('SMTP_PORT',25);
   define('SMTP_AUTH',false); //if your SMTP require authentification, set this to 'true'
   define('SMTP_USERNAME','YOUR_SMTP_USERNAME');
   define('SMTP_PASSWORD','YOUR_SMTP_PASSWORD');
   define('SMTP_SECURE',false); //set this to 'true' if your server is using secure SMTP (TLS/SSL)

   Posted 15 years ago #
7. 

   yuniar

   The SMTP seems normal from here. Have you tried contacting your host as well?

   ---

   MachForm Founder

   Posted 15 years ago #

8. browny
   Member

   if you are not receiving email than it is a very big problem than why dont ypu call the administrator of the site may be it will help some.

   thanks

   Posted 15 years ago #

9. koretelematics
   Member

   Thanks!

   Posted 15 years ago #

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