MachForm Community Forums » News & Announcement

1. 

   yuniar

   Hi folks!

   On October 31st, 2013 we were having some issue with the server being crashed intermittently.
   We've fixed the issue and the server was running fine again. However, the mail service was down and we didn't realized it until yesterday, November 4th, 2013.

   Because of that downtime, none of the information being sent from our support forms (contact, install request, etc) being forwarded to our helpdesk system.

   In summary, we didn't received any support ticket submitted between October 31st - November 4th 2013.
   After we fixed our mail service, we received all those support tickets queue all at once.

   So we're now getting a huge amount of support ticket and replying to it one by one.

   I'm really really sorry if you haven't received any response yet with your support ticket and getting delayed responses. We're doing as best as we can to catch up!

   UPDATE: We have this resolved now. Support tickets should be processed as normal now.

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   MachForm Founder

   Posted 10 years ago #

2. Plastic
   Pro Member

   Thanks for the update Yuniar. I was wondering why there was no quick response as you normally do. Hope you get everything repaired quickly. Thanks.

   Posted 10 years ago #

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